• Privacy Policy & Data Protection

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address.

 

Vendors who undertake to sell products on Reptile Station agree to ensure the goods provided by them adhere in description, quality and other characteristics to the Consumer Rights Act 2015.

 

Your personal information will be used for the specific reasons stated above only. We collect such Non-personal and Personal Information for the following purposes:

  • To provide and operate the Services;
  • To provide our Users with ongoing customer assistance and technical support;
  • To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
  • To comply with any applicable laws and regulations.

Our company is hosted on the WordPress platform. WordPress with Dokan provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Woo Commerce data storage, databases and the general Woo Commerce applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Woo Commerce and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

If you don’t want us to process your data anymore, please contact us at or send us mail to: 25 Cockburn Street, Falkirk, FK1 1DJ.

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at or send us mail to 25 Cockburn Street, Falkirk, FK1 1DJ:

  • Shipping

Do you ship internationally? 

All deliveries are arranged by the seller. Please contact the seller directly before placing your order. If you are selling goods and need assistance with shipping, please get in touch. We can make arrangements for shipping all goods for you worldwide. A quote will be provided and payment must be made in full prior to the shipment being arranged.

  • Will I be charged for taxes

Customers in countries other than the tax area of the seller, should local taxes or duties be due, will receive a separate invoice from the carrier. Purchasers are responsible for any duties and/or taxes levied at the point of entry of the destination country.

  • Returns

What is your returns policy?  If you do receive damaged goods, please retain all relevant documentation so that the seller can make an insurance claim against the carrier’s insurers. Please contact the seller immediately so they can rectify the situation for you and organise a return of the damaged item. If you receive goods in damaged condition that you deem as of unmerchantable quality, you must notify the seller by email, post or telephone, within 48 hours of receipt of the goods. Refunds will be made by the same method as that used for the original purchase. If you change your mind about any items you have ordered, please notify us within please contact the seller. We advise that you check the returns policy along with all other terms and conditions of the seller before making any purchase.

  • Payment & Warranty

What forms of payments do you accept?

We accept payment via all major credit and debit cards, through a secure server. The confirmation email you receive will also be your official receipt. The security of our customers is paramount and the website is both secure and follows all guidelines on this issue.

Pricing for sales is set at 10% of the total value of the listing plus Stripes fee of 1.4% + 20p for European cards and 2.9% + 20p for non-European cards. This will be deducted at point of sale.

We undertake to exercise all reasonable precautions to keep information supplied by customers strictly confidential. Any other information supplied to us may be stored on our computer system for our convenience, but will never be supplied to any outside agency.

We endeavour to provide the highest level of customer service. If something should go wrong please don’t hesitate to contact info@reptilestation.com. We welcome your comments as it enables us to continually improve our service. We will reply to you within 5 working days, normally with an immediate resolution. If the problem cannot be resolved immediately we will keep you informed of the steps we are taking to put the matter right.

Should you wish contact us for any reason please send emails to info@reptilestation.com or post to 25 Cockburn Street Falkirk, FK1 1DJ. 
Our telephone number is (+44)07756299480. The telephone line is manned five days a week, Tuesday to Saturday from 9:30am to 10:00pm

Our terms and conditions in no way affect your statutory rights as a consumer.

All transactions undertaken through this website are governed by Scots Law and any legal actions arising out of such transactions shall be subject to Scottish Legal processes and under the jurisdiction of Scottish Courts.

  • Liability

We try to keep Reptile Station and its services safe, secure, and functioning properly, but we cannot guarantee the continuous operation of or access to our Services. Notification functionality in our online services may not occur in real time. Such functionality is subject to delays beyond our control.

 

 

We shall not be liable to you in contract, delict (including negligence) or otherwise for any business losses, such as loss of data, profits, revenue, business, opportunity, goodwill, reputation or business interruption or for any losses which are not reasonably foreseeable by us arising, directly or indirectly from:

  • your use of or your inability to use our services;
  • pricing, postage or other guidance provided by Reptile Station;
  • delays or disruptions in our services;
  • viruses or other malicious software obtained by accessing, or linking to, our services;
  • glitches, bugs, errors, or inaccuracies of any kind in our services;
  • damage to your hardware device from the use of any of Reptile Station service;
  • the content, actions, or inactions of third parties, including items listed using our services or the destruction of allegedly fake items;
  • your need to modify practices, content, or behaviour or your loss of or inability to do business, as a result of changes to this User Agreement or our policies.

Some jurisdictions do not allow the disclaimer of warranties or exclusion of damages, so such disclaimers and exclusions may not apply to you. This is especially so if you are a consumer.

You accept sole responsibility for the legality of your actions under laws applying to you and the legality of any items you list on any of our site.

 

We aim to verify the accuracy and truth of the information provided by our users, however user verification on the internet is difficult. Reptile Station cannot and does not confirm, and is not responsible for ensuring, the accuracy or truthfulness of users’ purported identities or the validity of the information which they provide to us or post on our sites.

You understand that Reptile Station does not manufacture, store, or inspect any of the items sold through our services. We provide the venue; the items in our marketplaces are produced, listed, and sold directly by independent sellers, so Reptile Station cannot and does not make any warranties about their quality, safety, or even their legality. Any legal claim related to an item you purchase must be brought directly against the seller of the item. You release Reptile Station from any claims related to items sold through our services, including for defective items, misrepresentations by sellers, or items that caused physical injury (like product liability claims).

You may come across materials that you find offensive or inappropriate while using our services. We make no representations concerning any content posted by users through the services. Reptile Station is not responsible for the accuracy, copyright compliance, legality, or decency of content posted by users that you accessed through the services. You release us from all liability relating to that content.

 

Previous liability exclusions considered, if we are found to be liable, our liability to you or to any third party is limited to the greater of (a) the amount of fees in dispute not to exceed the total fees which you paid to us in the 1 month prior to the action giving rise to the liability, or (b) £500.

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